Refund policy

Right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you order several items that are delivered separately, the period runs from the day you receive the last item.

To exercise your right of withdrawal, you must inform us by a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract:

Janik Poschinger, Siedlung 2/11, 8734 Lobmingtal, Austria
Email: primepiecesmarketing@gmail.com
Phone: +43 660 433 1247

You can also withdraw online using our withdrawal function: Withdraw from contract. We will confirm receipt of your withdrawal without delay by email.

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (except for supplementary costs if you chose a type of delivery other than the cheapest standard delivery we offer), without undue delay and at the latest within 14 days of the day we are informed of your withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.

You must send back the goods to the address above without undue delay and at the latest within 14 days of the day you inform us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Janik Poschinger, Siedlung 2/11, 8734 Lobmingtal, Austria, primepiecesmarketing@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Defects and wrong items

Your statutory warranty rights remain unaffected. If an item is defective, damaged or not the item you ordered, please contact us at primepiecesmarketing@gmail.com so we can put it right.